FAQ
Orders & shipping
When will my order ship?
Orders are packed and sent within 3 to 7 business days (not counting weekends and public holidays). You'll get an email when your order is on its way, so keep an eye on your junk folder too.
How long will delivery take?
Once posted, Australian orders take around 4 to 14 business days depending on the postage you choose. International orders take roughly:
- Untracked: 30 to 45 business days
- Standard: 9 to 25 business days
- Express: 4 to 14 business days
These times don't include any time your parcel spends in customs.
Do you offer free shipping?
Yes. Domestic shipping is free on orders over $150 AUD and international shipping is free on orders over $200 AUD.
Why is my sticker postage untracked?
Sticker, bookmark and small print orders go out untracked to keep postage low. Untracked post can only go to a street address or PO Box, not to parcel lockers, Parcel Collect or Parcel Points. If you'd like tracking, you can choose tracked postage at checkout.
Do you ship internationally?
Yes, to most countries. Your order may attract import duties or taxes when it arrives in your country. These are the customer's responsibility, and parcels that are refused because charges weren't paid can't be refunded.
Do you ship to Europe?
Not at the moment, sorry. New EU import rules mean sellers now need extra registrations and setup costs to send parcels there, and as a small business I can't absorb that cost right now. I'd love to ship to Europe again in the future.
How long do phone cases take?
Phone cases are made to order, so please allow up to 3 weeks for them to arrive.
How do pre-orders work?
Pre-order items are made once pre-orders close, and each listing shows the expected production time. If your order has both pre-order and in-stock items, everything ships together once the pre-order item is ready, unless you buy separate shipping.
Can I pick up my order at an event?
Event pre-orders and pick ups are handled through Beventi rather than this website. You can find our upcoming events and order for pick up on our Beventi page.
Cancellations, returns & damages
Can I cancel my order?
You have 2 hours after ordering to cancel. Licensed items can't be cancelled, as royalties are paid to the authors or their agents.
Can I return something?
I don't accept returns or refunds for change of mind. Sale items and gift cards can't be returned.
If you'd like to swap an item for a like-for-like exchange, please email me before sending anything back. You'll need to cover the postage to send it back to me, plus the postage for your new item.
My item arrived damaged or I received the wrong item.
I'm so sorry! Please check your order when it arrives and email me straight away with a photo of the item. If it's damaged, faulty or not what you ordered, I'll cover the cost of sending it back and either send you a replacement or give you a full refund, including the shipping you paid. Refunds go back to your original payment method within 10 business days.
My parcel says delivered but I don't have it.
Contact your local postal service and open a case with them. If you live in an apartment block, check with your mail room or building manager as well. If your postal service confirms it was delivered to the address you gave, there's nothing further I can do from my end.
Products
What is the jewellery made from?
Most pieces are made from mixed alloys, copper and stainless steel. I can't guarantee anything is nickel free, so please check the materials before buying if you have sensitive skin.
Are your products officially licensed?
Many of them are, including the Fourth Wing, The Wolves of Ruin and The Kindred's Curse Saga ranges. Licensing details are listed on each product.
Will the colours look exactly like the photos?
Colours can look a little different depending on your screen, so please keep that in mind when ordering.
Still have a question?
Send me a message using the form below or email misstcreationsau@gmail.com and I'll get back to you as soon as I can.