First things first — Thank you so much for pre ordering with us. We’re endlessly grateful for your patience and support as you wait for your pre-order to come to life. Each piece is made with intention, care, and a whole lot of heart, and it means the world to us that you’re willing to wait while we create something truly special just for you.

HOW LONG DO PRE-ORDERS TAKE?
Once the pre-order window closes or if pre oder slots have sold out, our magic-makers get to work. Please allow approximately 4–8 weeks for production. After that, shipping to your door typically takes 8–10 business days Domestically and 10-28 days Internationally.

Sometimes things move faster, sometimes a little slower — but if there are any unexpected delays, we’ll let you know via email as soon as we can.

PRE-ORDER Cancellations
Changed your mind? No worries — you can cancel your pre-order within 1 week or priori to shipment which ever occurs first of the pre-orders closing. If items are yet to ship out then after 1 week we charge a 20% order amount as a cancellation fee. eg $50 item will be charged $10 cancellation fee to cover the materials, labour, and love already poured into your piece.

ORDERED OTHER ITEMS WITH YOUR PRE-ORDER?
We hold all items and ship your entire order together once your pre-order is ready — this saves you on shipping costs. Want your in-stock items sent out first? Not a problem. Just send us an email at misstcreationsau@gmail.com and I will send through a custom payment link so you can pay for shipping for your in stock items.

NEED TO MAKE A CHANGE?
Because each pre-order is made just for you, we can’t make changes to sizes or colours once production starts. But you can update your shipping address or ask to add something to your order. Just email misstcreationsau@gmail.com and we’ll do our best to help.

DID YOU GET AN EMAIL SAYING YOUR ORDER WILL SHIP IN 1–2 DAYS?
Shopify can be a little... enthusiastic. If you received this email right after placing a pre-order, don’t worry — it’s incorrect. Your order will be fulfilled after the full pre-order production timeline.